Guides for merchants
Practical guides for Salla and Zid merchants
We wrote them from our day-to-day work with Saudi stores: what customers ask about, why they abandon their carts, and how to cover your messages without growing your team. Useful to you even if you never use Karam.
How to choose a customer service app for your Salla store
Seven criteria that really make a difference: connection to your catalog and orders, understanding your customer's dialect, handover to staff, official WhatsApp, and automated messages.
Read the guide →Abandoned carts: why customers leave before checking out, and how to win them back
When to send, what to write in the message, when to offer a discount, and the mistakes that lose the customer instead of winning them back.
Read the guide →How to reply to your store's customers without hiring someone new
Measure your message volume, separate the repetitive from what needs a decision, prepare your information, and decide when staff step in.
Read the guide →