1
Starts from a store event
An abandoned cart, a new order, an order status change, a new customer, or a product back in stock.
Journeys
and more7 days free on every platform4.9 on Salla
Journeys that run themselves
Build the journey that fits your store: a store event triggers it, then WhatsApp or email messages, waits and conditions. Start with ready-made journeys already running for stores today.
and more7 days free on every platform4.9 on SallaJourney
Abandoned cart reminder
When this happens in your store
Customer abandons cart
Wait 1 hour
WhatsApp message
White sneakers · 39349 SAR · waiting in your cart
You left something in your cart 🛒 Complete your order in one tap.
Complete order
Wait 1 day
Did the customer buy?
Yes
Journey stops
No
Second reminder
An example from Karam’s journey builder
Journey builder
Build any journey from four pieces
Every journey in Karam is made from the same pieces, so you can build what fits your store and your customers.
2
WhatsApp and email messages
Official WhatsApp messages with images and buttons, or email, from your store’s number and accounts.
3
Waits for the time you set
An hour after the cart, a day after delivery, or a month after the order. You decide.
4
Conditions and branches
If they tap a button, if the payment method is cash on delivery, if they bought. Each customer takes the path that fits them.
Stops when the customer buys
Did the customer buy? The journey stops the reminder messages, so no one gets a message about a cart they already completed.
Ready-made journeys
Ready-made journeys already running for stores today
Pick a journey and see what your customer receives, when, and who gets it.
Automated journeyProven with stores
Remind them of their cart before they forget it
A WhatsApp reminder at the time you set, and if the customer replies with a question, Karam’s agent answers. Once they buy, the reminder stops.
- Trigger
- The customer left their cart
- Audience
- Every customer who did not finish their order
- Timing
- After 1 hour, and a second reminder after a day
- Channel
Today
White sneakers · size 42349 SAR · waiting in your cart
You left something in your cart 🛒 Complete your order in one tap.
Complete order
Done, ordered 🤍
✓They bought, and the reminder stopped
Automated journeyProven with stores
Your customer knows where their order is
A confirmation message as soon as they order, then an update with every change in their order status: shipped, on the way, delivered.
- Trigger
- A new order, and every change in its status
- Audience
- Every customer who orders
- Timing
- With every update
- Channel
Yesterday
We’ve received order 4821 ✅ We’ll keep you posted on shipping.
Today
Order 4821 is on its way 🚚 It arrives within two days.
Track my order
Automated journeyProven with stores
Confirms their order with one tap
Got a cash on delivery order? Karam sends the customer a message where they confirm or cancel the order, and the order status updates in your Salla or Zid store.
- Trigger
- A new cash on delivery order
- Audience
- Every cash on delivery order
- Timing
- As soon as it is placed
- Channel
Today
Order 4830 · cash on delivery349 SAR · Riyadh
We got your order 🤍 Can you confirm it?
Confirm order
Cancel order
Confirm order
✓Order status updated in your store
Automated journeyProven with stores
The product is back, and your customer is the first to know
Did a customer ask about a sold-out product? Karam logs their request and messages them as soon as it is back in the size or color they want. Karam also shows you this opportunity from your store data.
- Trigger
- A product came back in stock
- Audience
- Those who asked about it or signed up for it
- Timing
- As soon as it is back
- Channel
Today
The white sneakers are back in size 42 🤍 Order before they sell out.
Order now
Finally, ordered
And other ideas you can build with the same pieces
Examples. You set the text and the timing.When
A new customer signs up in your store
Right away
Welcome to our store 🤍 Here is a welcome code for your first order.
When
The order reached the customer
2 days later
Did your order arrive? We care what you think, rate your experience in one tap.
When
A month since the last order
Before the product runs out
Running low on your perfume? Reorder the same size in one tap.
When
A customer has not ordered in 60 days
Once
We miss you 🤍 See what is new, with free shipping on your next order.
When
The customer’s first order
After delivery
Thank you for choosing us 🤍 We hope you loved your order.
A question left unanswered, a customer who never came back, a product that returned and nobody noticed.Every day, some of your sales go to someone else.
Karam sees them all, and acts for you.
Try Karam free
Pick your store’s platform and start your free trial
7 days free on every platform. On Salla, Zid and Shopify, install from the app store in one tap, and your products and orders connect automatically.
Salla
Official app on the Salla App Store. Install it and your products and orders connect automatically.
Zid
Official app on the Zid App Market. Install it and your products and orders connect automatically.
Shopify
Available on the Shopify App Store. Install it yourself and your products and orders connect.
Other platforms
Is your store on WooCommerce, Magento or another platform? Book a demo, we will connect Karam to your store, and you try it free for 7 days.
7-day free trial on every platform.
Questions about Journeys
Are the messages official?
Yes. They are official WhatsApp messages using Meta-approved templates, sent from your store’s number.
Can I build a journey specific to my store?
Yes. You pick the event that triggers it, add messages, waits and conditions, and edit the text and timing whenever you want. If you want help, book a demo and we will build it with you.
Will a customer who already bought still get the reminder?
No. The journey stops when the customer buys, so they do not get a reminder about a cart they already completed.
Can I pause or edit a journey?
Yes. You edit each journey’s text and timing from the Karam dashboard, and pause or resume it in one tap.
Karam is one platform. Here’s what else comes with it
left until White FridayWhite Friday is today
Turn on your first journey today and let it run every day
The platform shows you the journeys that fit your store from its data, and runs them in one tap.
and moreInstall in one tap from the app store
- 7 days free on every platform
- Test Karam’s agent before it replies to your customers
- Our support team is with you from day one